Privacy Policy

1. Introduction

Cloudynorth ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational services related to football tactical analysis.

This policy complies with the Privacy Act 2020 of New Zealand and other applicable data protection regulations. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or survey forms on our website
• Subscribe to our educational content or newsletters
• Communicate with us via email or phone
• Participate in our educational programs or feedback mechanisms

This information may include:

• Name (first and last)
• Email address
• Phone number
• Feedback and survey responses
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our educational services
• Responding to your inquiries and providing customer support
• Sending you educational content, updates, and informational communications
• Analyzing website usage to improve our content and user experience
• Conducting surveys and gathering feedback to enhance our services
• Detecting, preventing, and addressing technical issues or security concerns
• Complying with legal obligations and protecting our legal rights
• Personalizing your experience based on your interests and preferences

4. Legal Basis for Processing (for EEA/UK Users)

If you are located in the European Economic Area or United Kingdom, our legal basis for collecting and using your personal information depends on the specific context:

• Consent: When you have given explicit consent for specific processing activities
• Contractual Necessity: When processing is necessary to provide services you have requested
• Legitimate Interests: When we have legitimate business interests that do not override your rights
• Legal Obligation: When we must process your data to comply with legal requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information when required by law, legal process, litigation, or requests from governmental authorities, or to protect our rights, property, or safety, or that of others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and updates
• Access controls limiting who can view your information
• Secure data storage practices
• Employee training on data protection principles

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Legitimate business needs

When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights and Choices

Under New Zealand's Privacy Act 2020 and other applicable laws, you have certain rights regarding your personal information:

8.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

8.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

8.3 Objection and Restriction

You have the right to object to certain types of processing and request restriction of processing in specific circumstances.

8.4 Data Portability

Where applicable, you have the right to receive your personal information in a structured, commonly used format and transmit it to another controller.

8.5 Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

8.6 Cookie Preferences

You can manage your cookie preferences at any time through our cookie settings interface or your browser settings.

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our website may contain links to third-party websites, including educational platforms and resources mentioned in our content (such as InStat TV, WyScout, and YouTube channels). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints

If you believe we have not handled your personal information appropriately or in accordance with applicable law, you have the right to lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe.

In New Zealand, you also have the right to lodge a complaint with the Office of the Privacy Commissioner:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

15. Acceptance of This Policy

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or services.